Sat Dec 17, 2011 10:08 am
Sun Dec 18, 2011 4:58 am
Sun Dec 18, 2011 8:38 am
dickfaber wrote:why worry, i have a pair of teknic gloves, same thing on the back of the hand, rep doesnt want to know.
so 300 bucks for 6 months protection - f$%^&ing great
Sun Dec 18, 2011 9:32 am
Sun Dec 18, 2011 10:05 am
Strika wrote:Under Australian consumer law, a consumer has a right to expect a product to last a reasonable amount of time. I doubt it could be considered reasonable to last only three months, regardless of use. As for the Rep and the Distributor, don't believe either the Distributor or retail outlets BS. Your contract is with the bike shop you purchased the gloves from. Not the Distributor. Go back to the bike shop, clearly and calmly state your case about reasonable use etc., let them know that if there is no recompense, that you will lodge a claim with small claims. This costs you fuck all and the shop lots. They are most likely to refund/replace at their choice and argue it out with the Dist. Do not let them feed you that crap about it being the Distributors responsibility and when you lodge the claim. They have set the precident by dealing direct with you and as you have had contact with both companies, lodge it against both. It will cost them double then...
Sun Dec 18, 2011 7:51 pm
Mon Dec 19, 2011 4:50 pm